At Peacock Perch Creations, we take pride in providing quality products to our customers. All custom items are non-refundable, so please make sure to double-check your spelling and accuracy before submitting your order. We will not be held responsible for any errors or typos. If an item is found to be defective, we will happily offer an exchange or replacement. We also accept returns of non-custom items within 14 days of purchase. Please note, all items must be returned in the original packaging and in the same condition as when received.